Press coverage

• "A Positive Spin on Problems" (Washington Post)

Calvin's work with the information technology department of Potomac Electric Power Company, in Washington D.C.

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• "Handling Even Your Big Glitches Gracefully" (Washington Post)

What to do when you "mess up."  Calvin is quoted about a mistake he made as a consultant, and how he handled it.

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• "Grunts on Help Desks Seek Respect" (New York Times)

Calvin is quoted on the importance of avoiding friction between the help desk and other departments within the information technology organization.

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• "Miss Manners Meets MIS" (Computerworld)

Calvin is quoted about his customer service training work with Boston-based utility NSTAR.

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• "The Delicate Art of the Help Desk" (Smart Business)

This article features Calvin's "charm school" class to help information technology professionals work and communicate better with customers.

• "Sahas find support from outside area" (Daily Local News, West Chester PA)

During a now-concluded controversy over eminent domain, Calvin was quoted in an article.  This matter is the basis for Calvin's talks on dealing with adversity and change.

 

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• "'Titanic' Lessons in IT Communications" (Philadelphia Business Journal) 

Calvin's use of Titanic examples to illustrate communications and customer service issues

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• "Take 5" (column from The Meeting Professional magazine)

• "For today's business, lessons from the deep" (Main Line Life)

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