Greetings

Hello, thank you for visiting this site.

A few years ago, I started to really notice customer service practices that annoyed me.  As you can imagine, there were many of them.  But instead of simply being irritated, I started keeping a list of those practices, along with notes on what I would do differently.  When that list grew to several pages, I consulted trainer and consultant Don Michalak, and with his help, developed a customer service training program.

Since that time, I have expanded and enlarged that program, have developed keynote speeches and talks, and have traveled extensively.  But I have found, and still believe, that the keys to my success have been those (like Don) who believed in and helped me, and those for whom I have provided service.  To all of you, thanks.

If you are someone new to me, I invite you to browse this site or to contact me.  If you have customer service or other organizational issues, I would love to discuss what I might be able to do.

Thanks.